Seller Terms & Conditions
Terms & Conditions
This agreement is made between ‘Sydney Artisan Collective’ and the Australian-made vendor.
- TERMS AND CONDITIONS
1.1 These terms and conditions encompass the entire agreement between you and Sydney Artisan Collective (“SAC”) for the hire of a virtual shop front within the Sydney Artisan Collective website (www.sydneyartisancollective.com.au), Sydney Artisan Collective - Online Markets (Facebook Group), or other location/s as determined by SAC and at times/dates determined by SAC.
1.2 SAC may independently change these terms and conditions at any time with no notice and will email you to notify you of the changes. The sending of the email advice is sufficient notice of any new or amended terms and conditions and notification of the changes to the registered email address will amend the contract accordingly.
1.3 Please read these terms and conditions carefully and in full. Your registration with us is your acknowledgement that you have read and understood these terms and conditions in its entirety and that you are bound by it including any changes to the terms and conditions as notified in accordance with clause 1.2 above.
1.4 You must have a current ABN to sell with Sydney Artisan Collective.
1.5 You must hold up-to-date insurance and compliance certificates appropriate to your chosen industry.
- YOUR RESPONSIBILITIES
2.1 The following are your obligations and responsibilities when registering to sell with SAC:
2:1 By accepting these terms and conditions, you are agree to enter a binding contract with Sydney Artisan Collective
2:1a By accepting these terms and conditions, you agree to the minimum term of your chosen membership plan. If you decide to cancel your membership, you must email firstname.lastname@example.org in the last seven days of your membership. Failure to do so will result in your membership being automatically renewed for another term.
2.1b Once registered with the Sydney Artisan Collective website, you will:
2.1c Upload a minimum of ten products to your shop front within fourteen days of being approved as a seller. You must maintain a minimum of 10 products in your shop front, there will be a 7 day grace period to replenish products if products fall below the minimum number.
2.1d By uploading your products to the website, you give SAC the rights to use any or all of the images provided by you for SAC’s unrestricted use. SAC has no obligation to use any or all of your images.
2.1e You are not permitted to share a shop front with other sellers or sell another person/entity’s items. There is to be only one shop front per brand.
2.1f Collaborations between sellers are encouraged, however must be approved by SAC beforehand.
2:1g You must not under-cut the prices you list on SAC through your own website or any other selling platform.
2:1h Links to your own website are not allowed, this includes photographs of website URLs.
2.1i Blog posts featuring sellers remain the property of SAC. You may share the link of the blog post on your socials and on your website. You may not copy/paste the contents of the blog post to re-post as your own.
2.1j Sydney Artisan Collective syncs all products to our Facebook Page Shop. SAC is not responsible for delays in your products being approved by Facebook nor are we responsible if Facebook rejects your products. In the unlikely event that Facebook rejects your products due to them not complying with their advertising or commerce policies, SAC will dispute this once on your behalf.
2.1k Comply with all appropriate laws of the NSW government including but not limited to (where relevant):
(i) Supply/service of alcohol requirements;
(ii) Food safety requirements;
(iii) Practice appropriate Occupational Health & Safety requirements and obligations.
(iv) You must hold up-to-date insurance and compliance certificates appropriate to your chosen industry
2.2a You validate that all items sold by you across the SAC platforms are handmade/designed in Sydney. You are not permitted to sell any item designed and manufactured outside of Australia.
2.2b We may ask you to disclose to us and explain your design and manufacturing process if you have designed your product(s) but have had them made for you elsewhere.
2.2c Your finished product may include components from outside of Australia. You warrant that you have designed and/or manufactured the finished product in Australia.
2.2d You must, in your application, provide information as to products/services to be sold/provided in your listing. You warrant that you will only sell products/services listed and as approved in writing by SAC.
2.2e You agree to upload a minimum of ten products to the SAC platforms within fourteen days of having your application approved.
2.2e While Sydney Artisan Collective will promote your shop front and on occasion promote individual items as content on social media, you are responsible for actively promoting your product to your target audience.
2.2f While Sydney Artisan Collective will pay a portion of your membership fee towards advertising your products, you are responsible for letting us know what your target audience is and of any categories and subcategories you wish your ads to be included in.
Sydney Artisan Collective - Online Market (Facebook Group)
2.3 Whilst listing your products on the Sydney Artisan Collective website and in the Sydney Artisan Collective - Online Markets Facebook group, you will:
2.3a Upload products in accordance with the terms highlighted in clause 2. Subject to admin approval.
2.3b Strictly no personal website links allowed, all products must be linked back to your SAC website listing. If a product is uploaded that is not linked back to the SAC website, it must be removed.
2.3c You, or suitably trained staff must maintain your listing. It is mandatory that your listing is checked and managed regularly. It is the sellers responsibility to monitor and ‘bump’ posts as required.
2.3d Listings are permitted to remain live 7 days a week, it is the responsibility of the seller to update inventory if items sell out.
2.3e You are not permitted to share listings with other sellers or sell another person/entity’s items. There is to be only one selling “thread” per business.
2.3f Follow all reasonable directions from the SAC team.
2.3g Comply with all appropriate laws of the NSW government including as specified in clause 2.1k
Food & Drink Listings
2.4 You are responsible for the following:
2.4a Compliance with and trade pursuant to any applicable law or regulation in respect of the sale and supply of food and/or beverages. It is solely your responsibility to understand and comply with any such laws or regulations. This is the responsibility of the seller and SAC takes no responsibility as to such registrations or requirements
2.4b You must comply with all health and hygiene guidelines outlined by NSW Health or other applicable authority.
Behaviour Across Platforms
2.5 Our platforms should remain professional and. The following actions will not be tolerated:
2.5a Conducting yourself in an aggressive manner. Any aggressive conduct towards another seller, SAC team member or customer will result in you being required to leave the SAC platforms, with no refund.
2.5c Copying the ideas and work of other sellers.
2.5d Commit any offence or breach any applicable law or regulation.
Marketing and Promotion
2.6 Community is our number one core value. It is important that we share the SAC platforms with as many networks as possible. By being a part of SAC, the following marketing and promotion terms apply:
2.6a You may use SAC images across your social media. If you do so, you must credit SAC when doing so.
2.6b Pending your membership plan SAC has no obligation to promote you, your designs, products or services in any way. By accepting an online shop front with SAC, you accept that SAC may use any photo or image of you, your designs, products or services in any promotional material, website/ social media for its own use and you have no right to object to this use. Pro and Advanced membership plans have this as a guaranteed inclusion.
2.6c You accept that by participating with SAC you are required to assist the promotion of SAC by adding a tag or link to SAC’s selling group/website and social media platforms. Your minimum obligations are:
(i) If you have a social media platform or a website, you are required to post/create one social media post to post on your feed within the week of you beginning your trade with SAC. This will benefit the community as a whole by introducing our brands to different audiences.
(ii) You agree to promote SAC within your social media feed by way of a post or story.
(iii) Should you post a story on those platforms you must tag SAC.
2.6d SAC reserves the right to request that our promotional material be displayed on your listing or with your product/services.
- FEES PAYABLE
3.1 Payments are deducted automatically on the 1st of each month. If a seller joins later than the 1st of the month, the seller will only pay for the days leading up to the 1st of the following month.
3.2 Once payment is received there are no refunds, transfers, extensions or rollover of credit for any future market.
3.3 Plans will be renewed automatically on the 1st of the month.
3.4 If your plan incurs a joining fee, this will be used to complete your initial set up and is not linked to your term with SAC. Joining fees are only payable once. They are non refundable.
3.5 Sellers agree to the minimum terms stated in their membership upon joining the website. If the seller decides to deactivate their membership with SAC, they must email email@example.com in the final seven days of their membership. Failure to email on time will result in their membership being renewed for another term. There will be no refunds for this and the seller is bound to another term.
3.6 SAC reserves the right to change fee structure at any time with no notice and will email you to notify you of the changes. The sending of the email advice is sufficient notice of any new or amended terms and conditions. Any updates will not impact the current memberships within that period and will take effect from your next membership.
- ALLOCATION OF LISTINGS ACROSS SAC PLATFORMS
4.1 Listings will only be approved and go live once the membership plan is chosen and paid for.
4.2 If your application isn’t approved by SAC, your details and application will remain on our waitlist for a period of 6 months. In the event that you are not allocated a virtual shop front within 6 months your details will be removed from our register and you will need to lodge a new registration and application.
4.3 SAC has the sole discretion as to whether you are allocated a shop front across the SAC platforms.
4.4 SAC has the right to reject any seller or withdraw any offer made to a seller who SAC believes does not comply with these terms and conditions.
4.5 Shop fronts cannot be transferred, sublet, franchised or sold to any other person.
- SALES & PAYMENTS
5.1 When a buyer purchases your product from the Website, the contract for sale is formed between you and the buyer. The agreement is formed between you and the buyer and you have rights directly and only against the buyer, and not us. SAC is not a party to that agreement.
5.2 All prices are in Australian dollars. All purchase prices include Australian GST (where applicable). Payment for orders will be accepted online via Stripe, Paypal or Afterpay.
5.3 The buyer agrees to pay the purchase price specified on the website at the time of their purchase.
5.4 Receiving payments:
5.4a Sellers must set up a Stripe account and Paypal account to receive payments.
5.4b Once the buyer makes a purchase, the commission (if there is any) and processing fees, will be automatically deducted from the sale price, the remaining funds will be processed and deposited directly into the seller's bank account.
5.4c If the buyer completes the purchase through Stripe, the funds (minus commission and processing fees) will be deposited into the sellers account within 24 hours.
5.4d If the buyer completes the purchase through Paypal, the funds (minus commission and processing fees) will be deposited into the seller’s Paypal account once the order has been fulfilled.
5.4e If the buyer completes the purchase through Afterpay, the funds (minus commission and processing fees) will be deposited into the sellers bank account by SAC. These transfers are processed fortnightly.
5.4f Processing fees are deducted from the seller’s sale. The processing fees are as follows:
Domestic Cards: 1.75% + $0.30 USD
International Cards: 2.9% + $0.30 USD
Domestic Cards: 1.75% + $0.30 USD
International Cards: 2.9% + $0.30 USD
6% of the sale price + $0.30 AUD
2.6% + $0.30 AUD
5.5 Postage to be included in the sale price.
- CANCELLATION OF ORDERS
6.1 You, the Seller, may cancel an order that has already been accepted if you suspect that the buyer is acting fraudulently (such as using a credit card without proper authorisation).
6.2 It is accepted that while you, the Seller, will endeavour to avoid pricing and other errors, sometimes errors do occur from time to time and you may also cancel an order in such circumstances.
6.3 Unexpected supply issues or unexpected demand may sometimes result in a product being unavailable. If there is a delay in shipping the buyer’s order, you will contact the buyer by email as soon as possible to advise the reason for the delay.
6.4 The buyer may also cancel an order if you are in breach of these terms.
7.1 Your listings must be clear with turn around times for each product, and if they are ready to send or made to order.
7.2 You, the Seller will ship the Product to the place of delivery the buyer specifies when making their order. Title to and risk in the Product will pass to the buyer upon delivery of the Product to this place of delivery.
7.3 All orders must be sent with tracking and the seller must keep all tracking information in case the buyer requests it. If the seller does not have the tracking information and cannot provide it, the product will be assumed lost and the seller will need to send another.
7.4 Sydney Artisan Collective does not take any responsibility for any lost or damaged orders. All arrangements/agreements are to be made between Seller and Customer and/or delivery service and is not to involve Sydney Artisan Collective in such matters.
8.1 Refunds are based on the individual policies and processes of the individual seller. The buyer must contact the individual seller should they wish to discuss a refund. All refunds and repairs are granted on the basis of Australian Consumer Law. Refunds are not granted due to change of mind.
8.2 Sellers must have a clear refund policy that is published in their shop front under “policies”.